---
title: My order was sent to the wrong address, what do I do?
description: Order sent to the wrong address
---

[Skip to content](https://faq.cas-usa.com/knowledge/my-order-was-sent-to-the-wrong-address-what-do-i-do#main-content)

English

Show submenu for translations

![CAS\_Logo\_White 2.png\]](https://faq.cas-usa.com/hs-fs/hubfs/CAS_Logo_White%202.png?height=40&name=CAS_Logo_White%202.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Back to CAS Corporation](https://www.cas-usa.com/)

[Back to CAS Corporation](https://www.cas-usa.com/)

 Hello! How can we help?

- There are no suggestions because the search field is empty.

1. [CAS Help & FAQ](https://faq.cas-usa.com/knowledge?hsLang=en)
2. [Shipping & Delivery](https://faq.cas-usa.com/knowledge/shipping-delivery?hsLang=en)

# My order was sent to the wrong address, what do I do?

## Order sent to the wrong address

If your order as already submitted online, we are unable to make changes to orders after they have been placed. If you are not sure if the address you entered is correct, visit the "My Orders" page and check on the Order Status.

To update your default shipping address for future orders, please visit your Account Dashboard and update your account information.

If you believe your order was delivered to the wrong address due to a carrier error, please contact us at (800)-223-4227.

- [My Account](https://faq.cas-usa.com/knowledge/my-account?hsLang=en)
- [Orders & Purchases](https://faq.cas-usa.com/knowledge/orders-purchases?hsLang=en)
- [Shipping & Delivery](https://faq.cas-usa.com/knowledge/shipping-delivery?hsLang=en)
- [Payments & Refunds](https://faq.cas-usa.com/knowledge/payments-refunds?hsLang=en)
- [Returns](https://faq.cas-usa.com/knowledge/returns?hsLang=en)
- [Product Support](https://faq.cas-usa.com/knowledge/product-support?hsLang=en#main-content)

    - [Label Printing Scales](https://faq.cas-usa.com/knowledge/product-support?hsLang=en#label-printing-scales)

[![Chill listening crop-3](https://faq.cas-usa.com/hs-fs/hubfs/CAS%20Logo%20w150.jpg?width=76&height=24&name=CAS%20Logo%20w150.jpg "Chill listening crop-3")](http://www.cas-usa.com)

<https://www.youtube.com/channel/UC2LO98zsMap74UDDESivoRw/featured>

Copyright © 2026, cas-usa.com